As in so many things in life, success in branch transformation is all about thorough, careful groundwork.That groundwork consists of three management tactics, executed in real time:
- device management (“It’s about more than just incidents — it’s about holistic self-service management.”);
- transaction management (“Monitor all things digital from one centralized transaction hub.”); and
- cash management (“One cash out experience is already one too many.”)
The recent webinar, “Clearing the path for branch transformation: 3 management tactics to succeed,” offered the blueprint for a foundation of omnichannel integration that supports branch transformation.